BHASKAR REDDY PALA

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About Me

I'm Bhaskar Reddy Pala, a highly experienced QA Lead and Full Stack QA SDET with over 10+ years of expertise in delivering exceptional software quality across diverse domains and technologies. As a QA Lead, I specialize in automation testing, team management, and quality assurance strategies.

Professional Experience

10+ years of expertise in quality assurance (QA)
8+ years in automation + manual testing
2+ years in team management and leadership
Successfully managed QA teams of 80+ members
Led quality initiatives across multiple projects simultaneously

Technical Expertise

Extensive expertise in automating different kinds of applications
Experience building automation frameworks from scratch
Expertise in Web, Mobile, API, and Desktop automation testing
Proficient in data-driven, keyword-driven, hybrid, POM, and BDD frameworks
Strong knowledge in RDBMS and NoSQL databases

Domain Experience

Insurance Domain - E-commerce platforms and embedded systems
Airline Domain - Flight booking and management systems
Retail Domain - E-commerce and inventory management
Cloud Applications - SaaS and multi-tenant platforms
Healthcare & Wellness - Spa and salon management systems

Modern Technologies

Cloud Technologies: AWS, Azure, LambdaTest, BrowserStack
DevOps & CI/CD: Jenkins, GitHub Actions, Azure DevOps
Containers: Docker, Kubernetes, container orchestration
Databases: MS SQL Server, MySQL, Oracle, MongoDB, PostgreSQL
Monitoring: Splunk, Kibana, Grafana, logging frameworks

Leadership & Mentoring

Mentor and assist junior engineers in design and implementation
Conduct code reviews and ensure quality standards
Provide technical guidance and best practices
Foster a culture of quality within QA teams
Drive process improvements and automation initiatives

Key Achievements

Reduced customer escalations by 30% through effective automation
Implemented embedded testing for Paytm Sound Box
Established automation standards and best practices
Successfully integrated automated tests into CI/CD pipelines
Continuously learning and adapting to new technologies

Professional Philosophy

I believe in delivering high-quality software through comprehensive testing strategies, innovative automation solutions, and continuous process improvement. My approach combines technical expertise with strong leadership skills to build robust QA processes that ensure software reliability and user satisfaction. I am passionate about mentoring teams, implementing cutting-edge technologies, and driving quality excellence across all projects.

Professional Achievements

Rising Star Award

Received 'Rising Star' award in 2016 from ValueLabs

Super Team Player

Received 'Super Team Player' award in 2017 from United Airlines team

Helping Hand Award

Received 'Helping Hand' Award in 2019 at GAP Inc

Quality Improvement

Reduced customer escalations by 30% through effective automation and process improvements

Team Leadership

Successfully managed QA teams of 80+ members across multiple projects

Certifications & Training

ISTQB Foundation Level

ITB Board Certification

Completed

Selenium WebDriver

Automation Testing Certification

Completed

API Testing

REST Assured & Postman

Completed

Mobile Testing

Appium & SeeTest

Completed

DevOps & CI/CD

Jenkins, Docker, Kubernetes

In Progress

Cloud Platforms

AWS & Azure Fundamentals

Planned

Profile Summary

QA Lead

Manual Testing

Automation Testing

Evaluate customer requirements and ensure that these are met in the QA plans and standards.
Preparing, Conducting and Executing the Functional, System, Regression and Integration Test Cases.
Communicate quality standards to the QA team, product development team, and other stakeholders.
Estimate/Plan QA effort and manage QA resources on various projects.
Document, implement, monitor, and enforce all processes for testing as per the standards defined by the organization
Keep track of the new requirements/changes of the Project
Organize the status meetings and share the Status Report (Daily, Weekly etc.) with stakeholders
Act as the single point of contact between Release Manager, Development and Testers
Organize the status meetings and share the Status Report (Daily, Weekly etc.) with stakeholders

Web Automation

Selenium

Experienced in working with Java, Python, JavaScript, TypeScript, Selenium IDE, Web Driver, Grid, Playwright, Junit, TestNG, Cucumber and project implementation.
Good Knowledge in various frameworks like Keyword Driven, Data Driven, Hybrid, POM and BDD Frameworks.
Well versed in writing Xpath and CSS expressions for identifying dynamic objects.
Experience in cross browser testing by using Grid, BrowserStack, AWS and Azure for executions.
Expertise in end-to-end automation development and executions.
Having knowledge on MS SQL, Oracle, MongoDB and PostgreSQL
Good knowledge on troubleshooting, finding and fixing the errors by debugging the code.
Good knowledge in checking the automation feasibility of applications.
Experience with modern CI/CD pipelines using Jenkins, GitHub Actions, and Azure DevOps.
Flexible to work on new technologies and frameworks.

Mobile Automation

SeeTest

Appium

Experienced in working with Java, Python, JavaScript, Selenium IDE, Web Driver, Grid, Appium, SeeTest, Junit, TestNG, Cucumber and project implementation.
Good Knowledge in various frameworks like Keyword Driven, Data Driven, Hybrid and BDD Frameworks.
Well versed in writing Xpath and CSS expressions for identifying dynamic objects.
Experience in mobile testing across iOS and Android platforms.
Expertise in mobile automation using Appium and SeeTest frameworks.
Experience with cloud-based mobile testing platforms like BrowserStack and Sauce Labs.

API Automation

Rest Assured

Soap UI

Experienced in working with Java, Python, JavaScript, Rest Assured, Soap UI, Postman, Newman and project implementation.
Good Knowledge in various frameworks like Data Driven, Hybrid and BDD Frameworks for API testing.
Well versed in REST API testing, SOAP API testing, and GraphQL API testing.
Experience in API automation using Rest Assured, Postman, and Soap UI.
Expertise in API testing including functional, performance, and security testing.
Experience with API documentation tools like Swagger and Postman Collections.
Good knowledge in API mocking and test data management.
Experience with API monitoring and performance testing using tools like JMeter and K6.

Professional Skills

WEB AUTOMATION(SELENIUM & PLAYWRIGHT)

100%

Manual Testing

100%

MOBILE AUTOMATION(

APPIUM,

SEETEST )

80%

Devops Tools ( Git, Jenkins, Docker, Kubernetes, Splunk, RabbitMQ, Sonar Qube, GitHub Actions, Azure DevOps )

80%

API AUTOMATION(

REST ASSURED,

Soap UI )

100%

Performance Testing(

Jmeter)

80%

Automation Framework Development

100%

ACCESSIBILITY TESTING

80%

Programming Languages (

Java,

Javascript, Python, TypeScript)

100%

Build Tools (

Maven,

Gradle)

100%

Modern Testing Tools ( Playwright, Cypress, TestCafe, K6, Allure Reports )

85%

Cloud & CI/CD ( AWS, Azure, GitHub Actions, Jenkins Pipeline, Docker, Kubernetes )

85%

Key Projects

Paytm Insurance Platform

Comprehensive E-commerce platform for insurance products including motor, health, life, and sachet insurance products.

Appium Playwright Jenkins Docker

Embedded testing for Paytm Sound Box
Reduced escalations by 30%
Team of 80+ members

Zenoti Cloud Platform

All-in-one cloud-based software solution for spa, salon and med spa industry with comprehensive management features.

Selenium Rest Assured .NET SQL Server

Appointment scheduling system
Customer loyalty management
Mobile & web solutions

United Airlines E2E Testing

Product E2E Testing framework validating application integrations with external interfaces and upstream/downstream systems.

Selenium Spring Boot Jenkins Docker

Microservices architecture
Daily regression testing
Cross-platform validation

Mobile Automation Framework

Comprehensive mobile testing framework supporting iOS and Android platforms with cloud-based execution capabilities.

Appium SeeTest BrowserStack Sauce Labs

Cross-platform testing
Cloud execution
Parallel execution

Work Experience

March 2023 - Present

Duration :	2+ Years
Team size :	80+

QA Lead

Tools Used: Appium, Charles, Postman, Playwright, Jenkins, Docker, Kubernetes

Project Abstract: Paytm Insurance is an E-commerce platform for insurance products. It offers you a wide variety of insurances ranging from motor insurance, health insurance, life insurance, sachet insurance products and so on.

Roles and Responsibilities:

Evaluate customer requirements and ensure that these are met in the QA plans and standards.

Preparing, Conducting and Executing the Functional, System, Regression and Integration Test Cases.

Communicate quality standards to the QA team, product development team, and other stakeholders.

Estimate/Plan QA effort and manage QA resources on various projects.

Document, implement, monitor, and enforce all processes for testing as per the standards defined by the organization

Keep track of the new requirements/changes of the Project

Organize the status meetings and share the Status Report (Daily, Weekly etc.) with stakeholders

Act as the single point of contact between Release Manager, Development and Testers

Conducted comprehensive embedded testing for the insurance product, which included integration and functionality testing of the 'buy insurance' feature within all utility flows and its deployment onto the Paytm Sound Box.

Work on resolving the escalations from the Customer regarding the application.

Work on New Feature development and testing for the Paytm Insurance application.

Developed Automation Scripts for Regression Testing and smoke.

Do Research and providing the solutions to reduce the incoming escalations from the customer

ex: Drafting confluence, developing macro enabled excels for reporting.

March 2021 - December 2022

Duration :	2 Years
Team size :	13 Members

Senior Software Engineer

Tools Used: .Net, SQL Server, Selenium, Rest Assured, Playwright, Jenkins, Docker

Project Abstract: Zenoti provides an all-in-one, cloud-based software solution for the spa, salon and med spa industry. It has following specialties Appointment scheduler, billing, marketing, inventory, employee management, customer loyalty, Mobile Solution, Management Software, salon, spa, fitness, and wellness

Roles and Responsibilities:

Work on resolving the escalations from the Customer regarding the application.

Work on New Feature development and testing for the zenoti application.

Developed Automation Scripts for Regression Testing and smoke.

Do Research and providing the solutions to reduce the incoming escalations from the customer

ex: Drafting confluence, developing macro enabled excels for reporting.

March 2019 - March 2021

Duration :	2 Years
Team size :	6 Members

Business Systems Analyst

Project : Product E2E Automation

Tools Used : Selenium, Rest Assured, Junit, Spring Boot Framework, Jenkins, Docker, Kubernetes

Project Abstract: Product E2E Testing validates application along with Integrations with external interfaces. In PETE We will validate upstream/downstream systems.

Roles and Responsibilities:

Creating Automation Test Scripts using E2E Framework.

Updating the scripts as per new business requirements and UI Changes.

Developed Scripts for Regression Testing and smoke.

Co-ordinate with onsite members.

Smoke Execution and Regression of test cases and send the report to the stack holders every day.

Reach out to individual product teams during issues.

July 2015 - Feb 2019

Duration :	4 Years
Team size :	12 Members

Senior Software Engineer

Tools Used: Selenium(Webdriver,grid), Seetest, Soap UI, MS SQL Server, Jenkins, Docker

Project Abstract: : Compass application is used by united agents to book flight tickets to the customers, manage the customer bookings , Change the flights based on customer request , Assign new flights to the customers during IRROPS Situation, Waiving the fee if needed.

Roles and Responsibilities:

Creating Automation Test Scripts using E2E Framework.

Updating the scripts as per new business requirements and UI Changes.

Performed automation tasks using multiple browsers like firefox, chrome, IE.

Developed Scripts for Regression Testing.

Co-ordinate with onsite members.

Smoke Execution and Regression of test cases and send the report to the stack holders every day.

Project Abstract: :ETA is the most easiest and most most advanced way to track employee in and out timings. It is used by admins and managers to monitor the employee workforce data.
By using this application admin can view the employee balances, employee calendar, employee scheduled in and out timings, employee profile and admin can approve/reject the timesheet.

Roles and Responsibilities:

Developed Scripts for Regression Testing.

Configure the project to Teamcity and Trigger the project every day.

Implemented database connection and webservices integration for test data management.

Project Abstract: :Web services are backend for the any application. United has almost 1800 applications and all the applications will use the backend services and requests calls with the help of web services.

Roles and Responsibilities:

Created Automation Test Scripts using Ready API Tool and executed the scripts using Soap UI Tool.

Configure the project to Teamcity and Trigger the project every day.

Project Abstract: : United App provides ease for customers to book Flights through mobile application

Roles and Responsibilities:

Creating Automation Test Scripts using SeeTest Framework.

Developed Scripts for Regression Testing.

Co-ordinate with onsite members.

Updating the test scripts as per the new business requirements and UI Changes.

Project Abstract: : United dotcom is a reputed Flight booking application in USA. It provided ease for customers to book Flights through web application.

Roles and Responsibilities:

Creating Automation Test Scripts using E2E Framework.

Updating the scripts as per new business requirements and UI Changes.

Performed automation tasks using multiple browsers like firefox, chrome, IE.

Developed Scripts for Regression Testing.

Co-ordinate with onsite members.

Smoke Execution and Regression of test cases and send the report to the stack holders every day

Project Abstract: once the passengers enters into the flight united provides the free wifi in the aeroplane.
United Wi-Fi features a portal that offers flight information, destination weather reports and free access to united.com, as well as the ability to purchase Internet access. If you purchase Internet access, you can check email, use previously downloaded apps or browse the Internet.

Roles and Responsibilities:

Creating Automation Test Scripts using E2E Framework.

Updated framework based on the requirements Print only if required

Developed Scripts for Regression Testing.

Developed re-usable functions

Co-ordinate with onsite members.

Education

Qualification	Collage	Duration	Marks%
B.Tech(ECE)	GIET(JNTUK affiliated)	2011-2015	73%
Intermediate	Narayana Junior collage	2009-2011	96%
SSC	Kainrads public school	2008-2009	77%

What Colleagues Say

"Bhaskar is an exceptional QA Lead who consistently delivers high-quality results. His expertise in automation frameworks and team management is outstanding. He reduced our customer escalations by 30% through innovative testing strategies."

Senior Manager

Paytm Insurance

"Working with Bhaskar was a great experience. His technical skills in automation testing and his ability to mentor junior team members make him a valuable asset to any organization. He's always ready to help and learn new technologies."

QA Engineer

Zenoti

"Bhaskar's dedication to quality and his innovative approach to solving complex testing challenges is remarkable. He successfully managed multiple projects and delivered exceptional results under tight deadlines."

Project Manager

GAP Inc

Contact Me

Feel free to contact me

Address

Flat no: 402, hari kasturi Niliyam, 14A road, Gopal nagar Society, Hyderabad-500085

Phone

+91 8500802276

Email

bhaskarreddypala.sdet@gmail.com